We offer returns and exchanges on any unopened and unused products within 14 days of delivery. All refunds will be issued back to your original payment method, wherever possible. In the unlikely event that your authorization period has ended, we will issue a manual credit. All returns are subject to a 20% restocking fee.
Please note, we can only accept products that have been purchased directly from Rob’s Rain Hats. If you’ve purchased from a third party or dealer, please reach out to them regarding their return/exchange policy. If your order included a customized/complete kit, no exchanges/returns on individual components are able to be issued – the entire kit would be required for exchange/return.
In order to initiate a refund/exchange request, please email firstname.lastname@example.org with the below information:
• Original Order/Invoice Number.
• Product(s) Requesting to send back.
• Designate whether you’re looking to return or exchange for a different product.
Once our team has that information, we’ll be in touch with a return authorization number and our return address. Customers are responsible for shipping products back to Rob’s Rain Hats.
We do our best to process returns immediately upon arrival. Please allow 7-10 business days after your return is received for a refund.
If your gear is damaged or in need of repair, please send an email to email@example.com, and a member of the Rob’s Rain Hats Service Team will contact you right away. Please refer to your product’s warranty information to see if the repair will be covered under those guidelines.
Final Sale items are not able to be returned or exchanged.
We monitor account activity and reserve the right to refuse transactions, assess restocking fees, and/or close accounts based on order or returns behavior/abuse.