Terms of service

Back Orders

Quantities and availability are subject to change without prior notice.  Rob’s Rain Hats will notify the customer when items are not available for immediate shipment.  Once items are available to ship, Rob’s Rain Hats will notify the customer. Any changes to the shipping method or speed will be discussed at this time. 

 

Cancelled Orders

If any part of an order is cancelled after it has been shipped the customer will be responsible for the full amount of round-trip shipping and handling charges, plus any applicable restocking and repair fees. 

 

Custom & Special Orders

Custom orders or special orders are final sale once they have entered the production stage.  If for some reason the items are no longer needed, and production has not started, the customer will be billed for any non-standard items ordered on behalf of the custom/special orders.  Please contact Customer Service at: 1-317-547-4747 or email robsrainhats@gmail.com with any questions.